Terms & Conditions

01   General

• These terms apply to all users of our website, including browsers and customers.
• We reserve the right to update or modify these terms at any time without prior notice. Changes do not apply retroactively to previously confirmed orders.
• Continued use of the website after changes constitutes acceptance of the revised terms.

02   Eligibility

Our website and services are intended for users who are 18 years of age or older. By placing an order, you confirm that you meet this requirement.

03   Products & Pricing

• All products are handcrafted and made from BIS Hallmarked 925 sterling silver unless otherwise stated.
• Prices are listed in Indian Rupees (₹) and are subject to change without notice.
• Product images are for illustrative purposes. Minor variations in handcrafted pieces are natural and not considered defects.
• We reserve the right to limit quantities or discontinue any product at any time.

04   Orders & Payment

• Orders are confirmed only upon successful payment and email confirmation from us.
• We accept major payment methods including UPI, credit/debit cards (Visa, Mastercard), and net banking.
• All transactions are processed through secure payment gateways. We do not store payment card information.
• Orders are strictly for personal use. Reselling products purchased from our store is prohibited.

05   Shipping

Shipping timelines, rates, and coverage are governed by our Shipping Policy. By placing an order, you agree to the terms outlined there.

06   Returns & Exchanges

Our Return & Exchange Policy outlines the conditions and process for returns. By purchasing from us, you agree to those terms.

07   Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Shree Gulab Chandi and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

08   Limitation of Liability

Shree Gulab Chandi shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order in question.

09   Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.